Complete Care Women’s Wellness
A new era in women’s health.
Maternal Wellness by Design
Consultations, Complex Case Management & Programs of Care
After decades of maternity and postnatal clinical practice, one truth became undeniable:
In women’s health, the model of care matters.
Complete Care Women's Wellness
Our integrated framework works with you directly or alongside your Primary Care Provider to support Women and families in preconception through Pregnancy, Postpartum, and into long-term health recovery and restoration. Each program acknowledges the Women’s Health continuum, each phase as interconnected: early health foundations influence Pregnancy outcomes; Pregnancy shapes Postpartum recovery; and Postpartum wellness directly impacts long-term hormonal, metabolic, and psychological health. We deliver care that recognises and respects this continuum, by experienced practitioners with whole picture outcomes in mind.
Our Mission
To provide coordinated, clinically informed, and personalised care that supports Women and families to move through Preconception, Pregnancy, Postpartum, and recovery after loss with clarity, confidence, and continuity. Because what comes after matters.
We are committed to protecting physical health, hormonal balance, and psychological wellbeing through structured oversight and collaborative support; so that every Woman emerges from care not only medically stable, but holistically well and resourced for Motherhood.
Your Team
Depending on your individual needs (and selected package) your team will be curated from the following healthcare professions:
Clinical Director, Team Leader, Communication and Care Co-Ordinator
Integrative and Functional Medicine
Midwife, Sleep health and Lactation Consultant (IBCLC)
Nutrition, Naturopathy and Herbal Medicine
Psychology, Nervous System Support, Cultural and Socioemotional Wellbeing
Integrative and compounding pharmaceutical and nutraceutical dispensing.
Clinical Director
Dr Naomi Jansson -TCM & CNC
Qualifications:Registered Nurse + Chinese Medicine Doctor, AHPRA RegisteredClinical & Leadership roles Founder, Clinical Director, Educator & AdvocateExperience across hospital, community, and integrative settings - national and international settings
Postgraduate Certificates, Studies & Professional Activities:Masters of Chinese MedicineSpinning Babies Aware Practitioner and Pelvic CareLactation & BreastfeedingMicrobiome Maternal, Infant and Vaginal/UrogenitalEmergency Nursing & Triage Clinical Assessment skills, Imaging & Pathology InterpretationPan-Cultural studies in Traditional Women's MedicineAdvisor to RMIT - STEM CommitteeContributor to Industry Research National and InternationalBoard of Matresence Birth Hospital and Perinatal Services ManagerCase Management, Care Planning & Programs
Integrative Clinical Nurse Consultant & Women’s Health Triage
Initial consultations include Naomi’s curated care, informed by the Complete Care Model, with Women’s Health Triage embedded throughout all services.
Initial Consultations and Programs of Care:
Implementation of Complete Care Model & Programs
Assessment & Review
Integrative Clinical Consultancy
Women’s Health & Perinatal Triaging
Care Coordination & Collaboration with GPs, specialists, teams, services & allied health
Referral pathways
Pregnancy, postpartum identity transitions
Holistic Structured Continuity of Care
Meet the Team
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Dr Oscar Serrallach
INTEGRATIVE GP
Dr. Oscar Serrallach MBChB FRACGP is a dedicated practitioner and researcher in the field of Maternal Care, specialising in supporting mothers in the months and years following birth.
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Mrs Jessica Hoskins
CLINICAL NUTRITIONIST & HERBALIST
Jessica Hoskins is a Clinical Nutritionist and Western Herbalist with over 14 years of clinical experience in women’s health and the perinatal period. She supports women across pregnancy and postpartum, with a focus on maternal nutrition, recovery, and the physiological demands of this life stage.
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Ms Emily Hodges
NURSE PRACTITIONER
Emily is a Perinatal Mental Health Nurse Practitioner whose work is informed by nearly two decades in acute psychiatry, giving her a rare ability to recognise when someone needs stabilisation, medical assessment, practical support, or simply permission to slow down.
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Mrs Melissa Hays
REGISTERED MIDWIFE
Melissa Hays is an International Board Certified Lactation Consultant (IBCLC), Orofacial Myologist, Holistic Sleep Coach, Registered Midwife, and Paediatric Nurse with over 14 years of clinical experience in maternal and infant health.
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Mrs Jessica Nguyen
INTEGRATIVE PHARMACIST
Jess is the managing partner at Manly Village Pharmacy and has been part of the team since 2009. She has been extensively trained by Professional Compounding Chemists of Australia (PCCA) and is passionate about compounding as an individualised treatment. Jess also has special interests in natural therapies, mental health and menopause.
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Mrs Nicole English
OPERATIONS COORDINATOR
Over 20 years of experience in medical administration across emergency, radiology, general practice, and specialist healthcare settings.
Extensive leadership experience in executive roles within major healthcare organisations. Senior Administrator for the New Tweed Valley Hospital, contributing to operational leadership and service delivery.
Three Program Options
1. Foundational ProgramsVariable programs with up to Six months of structured care tailored to each stage; Preconception, Pregnancy, and Postpartum, delivered with additional options including Chinese Herbal Medicine, Nutrition and Naturopathic Support or Medical Oversight.2. Collaborative Team ProgramsStage-specific programmes supported by coordinated, multidisciplinary oversight. Your team includes the following; Clinical co-ordination,reporting and guidance combining clinical oversight and recommendations from Integrative Medicine Doctor, Psychology NP, Midwifery and Lactation (IBCLC), Nutrition, Naturopathy and Herbal Medicine, alongside Pharmacy review and personalised compounding options where appropriate.3. Responsive Programs A focused series of three consultations designed for complex or unexpected circumstances, e.g. pre-term birth, Pregnancy complications, or Pregnancy loss or other circumstance, providing timely, coordinated support when it is most needed.Booking with Us:
Options for In-Person & Telehealth Delivery
What’s included: Comprehensive assessments, foundational education, and preventative strategies designed to monitor, prioritise, and optimise health outcomes. Each service includes written summaries, links to relevant resources, referrals where appropriate, and clear guidance on next steps.
Integrative Medicine: We combine conventional clinical practice with evidence-informed integrative and holistic approaches to address root causes, going beyond symptom presentation. The whole Woman is considered: physiological, psychological, social and environmental.
ADD ON Collaborative Team Model: A coordinated team and network of experienced Women’s health practitioners working within a unified framework of care. Communication is structured. Oversight is continuous. Care is seamless.
Team:
Clinical Director, Team Leader, Communication and Care co-ordinator
Integrative and Functional Medical Doctor
Midwife, Sleep health and Lactation Consultant (IBCLC)
Nutrition, Naturopathy and Herbal Medicine
Psychology, Nervous System Support, Cultural and Socioemotional Wellbeing
Integrative and compounding pharmaceutical and nutraceutical dispensing.
Begin Your Journey
We invite you to connect with us so we may understand your needs and thoughtfully curate a Program of Care aligned to your individual circumstances.
Complete our Enquiry Form below or schedule a complimentary intro call to determine the most appropriate pathway for your current stage. From there, our Medical Administration team will arrange your intake and compile your Medical Record in preparation for commencement.
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Anyone can receive our services. Designed for women who want thoughtful, coordinated support through significant reproductive and maternal transitions, including:
Women seeking holistic, personalised care during Preconception, Pregnancy, Postpartum, or recovery after loss
Those who want coordinated, continuous support beyond standard appointments
Women with pre-existing health conditions or complex medical histories
Those experiencing unexpected or evolving health concerns who value multidisciplinary oversight
Women living away from home or without established support or care networks
Anyone wanting to feel comprehensively supported through each phase
In certain circumstances, acute directly accessible Primary healthcare services may be required; where appropriate and able, our team will work collaboratively alongside your existing providers to support coordinated care.
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The Gift of Complete Care
Preconception, Pregnancy, Postpartum recovery, and healing after loss represent pivotal health transitions involved in Matresence. These periods carry physiological hormonal, emotional and identity shifts simultaneously that benefit from acknowledgment through coordinated support and care.
A Complete Care program provides that structure. Rather than a traditional gifts that offer a moment but rarely a lifetime, Complete Care offers immediate and long term resourcing, proactive with continuity during stages when standard care models frequently fall short.
This is an investment in:
Hormonal support
Nervous system recovery
Nutritional restoration
Emotional wellbeing
Physical healing
Confidence in motherhood
It reduces the invisible load.
It restores capacity.
It communicates: You do not have to do this alone.
Whether gifted by a partner, family member, friend, or workplace, Complete Care is a thoughtful commitment to long-term wellness; honouring the immense journey Woman undertake and the life and family she ongoingly sustains.
Our goal is Mother’s emerging well. Clinical excellence is only part of the equation; coordinated, continuous care protects recovery, hormonal balance, and psychological wellbeing alongside direct health outcome goals. With deliberate support at every phase, a Woman does not merely complete her care journey; she transitions into motherhood resourced with knowledge, strength and resilience.
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Important Service Description:
In our materials, we may use the words “Woman” and “Mother” when referring to physiological biology and the action of Mothering. These terms are used descriptively and reflect commonly understood language around biology and parenting roles.
We are an inclusive service and warmly welcome individuals of all gender identities and expressions, sexual orientations (including LGBTQIA+ communities), cultures, ethnicities, races, religions, spiritual beliefs, family structures, and lived experiences. We respect and affirm each person’s self-identified name, pronouns, and language.
Our commitment is to provide a safe, respectful, and affirming environment for everyone. If there is specific language, cultural practice, or faith-based consideration you would like us to be aware of, please let us know we are happy to honor and support your needs.
Clinic Location
Complete Care - Women's Wellness
Clinical Consulting Suite 303 Proxima Building22 Frazer Street Southport QLDPhilosophy
Foundations of the Complete Care Model
All our consultations and programs are built upon three core pillars:
1. Prevention: Proactive assessment, early identification of risk, and pre-emptive strategies to reduce complications before they arise.
2. Education: Education and insight with individual guidance delivered with clarity and depth, resourcing Women to make informed, confident decisions about their health and navigate health choices.
3. Foundational Wellness Principles:Every program is grounded in the optimisation of:
Nutritional and metabolic health
Nervous system regulation
Hormonal balance
Emotional and psychological wellbeing
Direction to whole person, community and relational inclusion
Complete Care: Structured Programs Across the Continuum
We provide comprehensive, stage-specific programs that support Women across the Reproductive and early Mothering journey:
Preconception
Pregnancy
Pregnancy Loss Recovery
Postpartum
Extended Postpartum & Breastfeeding
Complete Care - Foundations:
Each Foundations program is deliberately structured to integrate medical oversight, functional assessment, education, and preparation alongside restorative support. Recommendations are personalised, delivered within a cohesive framework that ensures continuity, sensitivity and wellbeing.
Complete Care - Collaboration:
For those where additional expertise are indicated or desired; the collaborative team approach, offering all the structure of the foundations programme alongside multidisciplinary oversight might be for you. Your team includes Clinical co-ordination, reporting and guidance combining clinical oversight and recommendations from Integrative Medicine, Psychology, Midwifery and Lactation, Nutrition, Naturopathy and Herbal Medicine, alongside Pharmacy review.
Complete Care - Responsive:
Not every journey unfolds as expected. During times of vulnerability, our service provides coordinated, wraparound care. Complex needs require thoughtful collaboration and no woman should have to navigate them alone.
We provide responsive consultations and support for:
Unexpected pregnancy loss
Medical complications during pregnancy or postpartum
Psychological or physiological birth trauma
Pelvic health injuries or recovery challenges
Breastfeeding and Breastmilk Supply
Complex thyroid, hormonal or metabolic presentations
Our responsive programs integrate clinical oversight, multidisciplinary input,
and structured follow-up to help prevent acute events from evolving into chronic conditions.
**NB all services are created in active response to the international
Call to Action
Postpartum: A Critical Window in Women’s Health.
As part of her role as Clinical Director of Well Supported Mothers Collective Naomi spent over 6 months working to refine and contribute to this document and is now privileged to be putting these principles into clinical action and infrastructure. To understand more about the Call to Action or to sign, visit the WSMC website.